Frequently Asked Questions
What is the Chicken Pound?
The Chicken Pound is a meal prep company that specializes in one thing… Chicken! We make sure you get all the chicken you need to simplify your active, busy lifestyle!
Can The Chicken Pound help with my meal prep?
Heck yeah! That’s what we’re here for! If all we do is provide you with chicken, think of how much time and effort that saves you! You can always throw together a salad, steam some veggies or bake a potato. But do you feel like cleaning, cooking, cutting and grilling chicken???? We thought not! Look, you guys are busy burning fat, building muscle and getting strong and healthy… We’re busy cooking!
What makes us different?
Simple… We use the best ingredients and have the best process in place; with the most experienced health and wellness chef in the industry.
Why do we freeze our chicken?
Come on man! That “we deliver fresh” b.s. is old news! It’s not fresh, it’s left-overs! We don’t serve left-overs. Everyone tries to sell you on “fresh never frozen”, but then they’ll suggest that you freeze if yourself if you don’t eat it! We’re here to tell you that they’re all nuts! We won’t do that to you! We flash-freeze because it’s simply the most proven method to keep your chicken moist, tender, and most importantly… FRESH!
I live local.. can I pick up my order? When can I pick up my order?
Yes, of course! Please select "LOCAL PICK UP" at checkout! After your order has been placed, you will be notified by email when your order has been fulfilled! You can then come in and pick up your order. We are located at 8 Industrial Avenue, Fairview, NJ, 07022. Our pick up hours are Monday-Thursday 10 a.m- 9 p.m., Saturday 10 a.m.-6 p.m. and Sunday 10 a.m.- 5 p.m.
Pick Up orders placed Monday-Thursday before noon are usually ready the same day after 5 p.m. Pick Up orders placed after noon (12 p.m.) are ready the next day after 5 p.m. Pick Up orders placed Thursday after noon (12 p.m.) are ready for pick up on Monday after 5 p.m.
PLEASE WAIT TO RECEIVE YOUR EMAIL CONFIRMATION TO PICK UP YOUR ORDER. Your order may not be ready for pick up otherwise.
What Zone am I in? When will my order ship? How much does shipping cost?
Shipping Zones are as follows:
Zone 1 ($14.95): New Jersey, New York (some parts of NY are 2-Day Ground), Massachusetts , Connecticut, Rhode Island, Maine (some parts of Maine may be 2-day), Vermont (does anyone really live there), Delaware, District of Columbia, and Maryland (some parts of Maryland may be 2-day).
Zone 2- Ground (14.95) Orders must be received by noon EST.: Virginia, West Virginia, Georgia, North Carolina, South Carolina, Tennessee, Kentucky, Ohio, Pennsylvania (some parts of PA are next day), Illinois, Indiana, Michigan, Missouri, Tennessee, parts of New York State and Arkansas.
Zone 4 Overnight ($24.95) Orders must be received by noon EST.: Florida, Texas, Louisiana, Alabama, Oklahoma, Kansas, Nebraska, Iowa, Minnesota and Wisconsin, California, Nevada, Arizona, New Mexico, Colorado, Wyoming, South Dakota, North Dakota, Montana, Idaho, Utah, Oregon and Washington.
When will my order ship?
All orders placed Mondays-Fridays before noon EST. are shipped the same day for next day arrival. Orders placed after noon on Friday are shipped on Monday.
How does my chicken arrive?
Most often chicken arrives completely frozen. Depending on the temperature and time of year, however, some thawing may occur. This does not mean that your product’s integrity has been compromised. Place your items in the refrigerator or freeze immediately upon receiving them.
Instructions are on each package… You can refrigerate or freeze your chicken upon receiving it. Refrigeration shelf life is 4-5 days, freezer shelf life is listed on each package for your safety.
Is there a minimum order?
Yes. You must order at least a Five Pounder.
My package was delivered but I was not home to receive it. Who is responsible?
All customers receive a confirmation email from FEDEX once your order is tendered. We use the email that you provide us on your order. FEDEX sends updates as well as notifications once the order has been delivered. It is the SOLE RESPONSIBILITY OF THE CUSTOMER to ensure that the products are retrieved in a timely manner. The Chicken Pound is NOT RESPONSIBLE for orders that are not retrieved in a timely manner.