Frequently Asked Questions
Can I call or text to speak with someone?
Hell yeah! Call us or text anytime during normal business hours: 201-759-4997
I entered the wrong address; CAN I CHANGE IT?
We can only make a change within a REASONABLE TIMEFRAME AFTER YOUR ORDER IS PLACED. Once your order has been packed and/or left our facility we can not make any changes. WE ARE NOT RESPONSIBLE IF YOU (OR YOUR COMPUTER) HAS ENTERED YOUR INFORMATION INCORRECTLY! PLEASE PROOF YOUR ADDRESS PRIOR TO PLACING YOUR ORDER.
When will my order ship?
- Order Between Wednesday 2 p.m - Monday noon= Order ships on Monday!*
- Order Between Monday noon - Tuesday noon= Order ships on Tuesday!*
- Order Between Tuesday noon - Wednesday 2 p.m= Order ships on Wednesday!*
What is the Chicken Pound?
The Chicken Pound is a meal prep company that specializes in one thing… Chicken! We make sure you get all the chicken you need to simplify your active, busy lifestyle!
Can The Chicken Pound help with my meal prep?
Heck yeah! That’s what we’re here for! If all we do is provide you with chicken, think of how much time and effort that saves you! You can always throw together a salad, steam some veggies or bake a potato. But do you feel like cleaning, cooking, cutting and grilling chicken???? We thought not! Look, you guys are busy burning fat, building muscle and getting strong and healthy… We’re busy cooking!
Is your chicken organic?
No. Our products are hormone and antibiotic free; but not organic. We will be adding an organic line in the future. Our chicken is sourced from South Carolina and Pennsylvania and raised in a humane manner.
What makes us different?
Simple… We use the best ingredients and have the best process in place; with the most experienced health and wellness chef in the industry.
Are the flavors bland?
We don't think so!!! But, keep in mind that we ONLY USE ALL-NATURAL INGREDIENTS! What does that mean? It means that we use real ingredients, not oils, starches, binders, sugars and other fancy fillers that are typically used by food companies that will add weight and calories to their products. We're all-natural and proud!
Why do we freeze our chicken?
Come on man! That “we deliver fresh” b.s. claim is old news! It’s not fresh, it’s left-overs! We don’t serve left-overs. Everyone tries to sell you on “fresh never frozen”, but then they’ll suggest that you freeze if yourself if you don’t eat it! We’re here to tell you that they’re all nuts! We won’t do that to you! We flash-freeze because it’s simply the most proven method to keep your chicken moist, tender, and most importantly… FRESH!
I live local.. can I pick up my order?
Unfortunately due to the current Covid-19 Pandemic we can not allow anyone in our building. We apologize for the inconvenience.
How does my chicken arrive?
Most often chicken arrives completely frozen. Depending on the temperature and time of year, however, some thawing may occur. This does not mean that your product’s integrity has been compromised. Place your items in the refrigerator or freeze immediately upon receiving them.
Instructions are on each package… You can refrigerate or freeze your chicken upon receiving it. Refrigeration shelf life is 4-5 days, freezer shelf life is 60 days. Please watch this video!
Is there a minimum order?
Yes. You must order at least a Five Pounder.
My package was delivered but I was not home to receive it. Who is responsible?
All customers receive a confirmation email from FEDEX once your order is tendered. We use the email that you provide us on your order. FEDEX sends updates as well as notifications once the order has been delivered. It is the SOLE RESPONSIBILITY OF THE CUSTOMER to ensure that the products are retrieved in a timely manner. The Chicken Pound is NOT RESPONSIBLE for orders that are not retrieved in a timely manner.