Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at support@thechickenpound.com.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, gift cards, and downloadable products.
If you wish to return your item, we must receive your request within <30 days> of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a package that is damaged or defective, we’re happy to exchange your order for a new one. Please email support@thechickenpound.com within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to support@thechickenpound, we will send you a PDF of a return shipping label. Please print it out and affix to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Earn Points, Redeem Rewards!
Earn points for different activities such as writing a review, following us on socials, and of course, making purchases! The more points you have, the closer you are to exclusive rewards!
Tiers
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Silver Pecker
Join the Chicken Pound Rewards and become a Silver Pecker! Silver Peckers get benefits like a welcome bonus, 1x Peckin' Points for purchases, and other exciting rewards!
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Golden Pecker
Earn 500 Peckin' Points to become a Golden Pecker! Earn Golden Pecker benefits like 1.25x Peckin' Points for purchases, access to special promotions and other exciting rewards!
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Platinum Pecker
Earn 1,500 Peckin' Points to become a Platinum Pecker! Earn Platinum Pecker benefits like 1.5x Peckin' Points for purchases, exclusive invites, access to special promotions and other exciting rewards!